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Amazon

Supporting Employees, Communities and Customers

Overview

Our Mission

During the crisis, Amazon was able to leverage its extensive logistics network and technological expertise to support communities in the United Kingdom, and took a number of actions to reduce the spread of the coronavirus while supporting those directly and indirectly impacted by COVID-19.

200,000

businesses supported through the Amazon Small Business Accelerator

5.5 Million

test kits delivered to homes on behalf of the UK Government

2 Million

healthy breakfasts delivered to the doorsteps of thousands of children

Magic Breakfast - rsz

When the pandemic forced schools to close in the United Kingdom, thousands of children were left at severe risk of hunger. Through an extended partnership with Magic Breakfast, we were able to provide support. We have now delivered over 2 million healthy breakfasts to families across the UK.

Amazon also joined a coalition of companies supporting the UK Government to boost testing capacity for Covid-19. We are proud to been able to leverage our logistics network and have delivered over 5.5 million test kits to homes around the country. This has helped ensure that those not able to travel to a test centre can still take a test. We have been waiving fees and have been providing this service free of charge.

A hungry child cannot concentrate, and the most important lessons are taught in the morning. So if we as a country want to improve attainment and social mobility, it makes sense to grow the successful Magic Breakfast approach into a national school breakfast programme. It is great having Amazon’s support – helping us to reach more of the half a million children who turn up to school too hungry or malnourished to learn.
Carmel McConnell MBE
Founder and Chief Executive - Magic Breakfast

To help serve our customers Amazon created 10,000 new permanent positions across the UK in 2020, taking the company’s total permanent UK workforce to more than 40,000. Amazon is also recruiting for more than 20,000 seasonal positions across the UK for the festive period. For many who have had to put their business or work on hold due to the outbreak, a role at Amazon has provided a welcome opportunity. 

We have also welcomed hundreds of new vendors and sellers to our store during Covid-19 and in partnership with Enterprise Nation, the small business support network, we launched the Amazon Small Business Accelerator. This is a support package for more than 200,000 small businesses across the UK, providing them with the tools they need to succeed online and establish a new sales channel during this difficult time.

We have also expanded our support for businesses and partnered with the British Chambers of Commerce to open the doors of 10 of our UK fulfillment centres for up to 1,000 organisations to see the practical reality of working safely and effectively throughout the pandemic. Amazon’s UK Operations team has made more than 150 significant process changes to ensure the health and safety of team members – from enhanced cleaning and social distancing measures to the distribution of personal protective equipment. Chamber guests have received practical advice on how to operate safely as restrictions ease and apply learnings to their own actions for reopening their workplaces.

When the pandemic forced schools to close in the United Kingdom, thousands of children were left at severe risk of hunger. Through an extended partnership with Magic Breakfast, we were able to provide support. We have now delivered over 2 million healthy breakfasts to families across the UK.

Amazon also joined a coalition of companies supporting the UK Government to boost testing capacity for Covid-19. We are proud to been able to leverage our logistics network and have delivered over 5.5 million test kits to homes around the country. This has helped ensure that those not able to travel to a test centre can still take a test. We have been waiving fees and have been providing this service free of charge.

Magic Breakfast - rsz
A hungry child cannot concentrate, and the most important lessons are taught in the morning. So if we as a country want to improve attainment and social mobility, it makes sense to grow the successful Magic Breakfast approach into a national school breakfast programme. It is great having Amazon’s support – helping us to reach more of the half a million children who turn up to school too hungry or malnourished to learn.
Carmel McConnell MBE
Founder and Chief Executive - Magic Breakfast

To help serve our customers Amazon created 10,000 new permanent positions across the UK in 2020, taking the company’s total permanent UK workforce to more than 40,000. Amazon is also recruiting for more than 20,000 seasonal positions across the UK for the festive period. For many who have had to put their business or work on hold due to the outbreak, a role at Amazon has provided a welcome opportunity. 

We have also welcomed hundreds of new vendors and sellers to our store during Covid-19 and in partnership with Enterprise Nation, the small business support network, we launched the Amazon Small Business Accelerator. This is a support package for more than 200,000 small businesses across the UK, providing them with the tools they need to succeed online and establish a new sales channel during this difficult time.

We have also expanded our support for businesses and partnered with the British Chambers of Commerce to open the doors of 10 of our UK fulfillment centres for up to 1,000 organisations to see the practical reality of working safely and effectively throughout the pandemic. Amazon’s UK Operations team has made more than 150 significant process changes to ensure the health and safety of team members – from enhanced cleaning and social distancing measures to the distribution of personal protective equipment. Chamber guests have received practical advice on how to operate safely as restrictions ease and apply learnings to their own actions for reopening their workplaces.

UNP Amazon 41376 EUK5 BCC Tour.007 - rsz
Businesses will be taking a safe, risk-based approach to returning to work, in close consultation with their staff. But for many this will be an entirely new way of working. Firms of every size and sector from across the UK have appreciated the chance to see the practical reality of working within existing guidelines first-hand at Amazon and apply this learning to their own operations as they begin to reopen.
Dr Adam Marshall
Director General - British Chambers of Commerce

In addition, we’re supporting other efforts in the UK address the crisis, including Amazon Web Services (AWS) working closely with the World Health Organisation to accelerate the effort to track the virus, understand its outbreak and to better contain its spread. AWS is also helping to provide infrastructure and technology to enable NHSX – a joint unit between the Department of Health and Social Care, NHS England and NHS Improvement – to quickly and securely launch a Covid-19 response platform for critical public services.

We know that we are fortunate to have been able to help during this difficult time and we are proud of the work our teams have been doing.

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalised recommendations, Prime, Fulfilment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit www.amazon.co.uk/about and follow @AmazonNewsUK