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Supporting the NHS, SMEs and UK Charities


Our Mission

eBay has worked with the NHS and other partners to help get PPE into the hands of GPs and care home workers.  It has also offered its marketplace for free to UK SMEs who were forced to close during lockdown.  And it has raised over £1 million for NHS Charities Together and donated a further £1.7 million to charities who have been affected by the current crisis.

Built an online portal

for GPs and care homes to order PPE. Over 30 million items have been ordered already

Over £1 Million raised

for NHS Charities together with #PlayersTogether

Supported SMEs

forced to shutdown due to lockdown

Our Response

Helping the NHS

eBay built for free a new online portal to help primary and social health care providers — including local doctors and nursing homes — access the personal protective equipment (PPE) from the National Health Service’s (NHS) Supply Chain. 

The portal was created in collaboration with teams in the NHS, the Department for Health and Social Care (DHSC) and the Army/MoD.  Teams across eBay’s global offices — including Portland, Oregon; San Jose, California; Zurich, Switzerland; Dublin, Ireland; Berlin, Germany; and around the UK — quickly came together to launch a bespoke portal within days of eBay being tapped to help support the NHS efforts in pandemic relief.

The portal allows an NHS database of health care workers to log in and “order” for a limited range of non-acute PPE via the NHS Catalogue. The PPE items are then supplied by NHS Supply Chain via the Clipper Group and dispatched via Royal Mail.

Helping Charities

Charities have been particularly hard hit by COVID-19.  In response, eBay launched its Big Charity Sell campaign to encourage its 27 million buyers to donate unwanted items and donate up to 100% of the proceeds to the charity of their choice, thereby raising funds and reducing waste. 

Its Shirts for Heroes initiative – launched in partnership with #PlayersTogether – helped to raise £1million for NHS Charities Together by raffling off signed Premiership football shirts.

And because the charity retail sector has been struggling – either because their high street stores have been shuttered or because of the unprecedented strain being placed on their staff and resources – eBay stepped in with £1.7 million of cash grants to help 250 UK charities.  In addition, in partnership with the Charity Retail Association, it provided training and upskilling to at least 500 UK charities to help them sell online through its new Charity Connect Programme. 

Supporting SMEs

To help the economy, eBay offered up its global marketplace for free to SMEs, providing a virtual shop window to offline businesses who were forced to shutter as a result of lockdown. 

It also helped existing businesses on its platform who faced cashflow problems by allowing them to defer fee payments. 

As a result, June saw the biggest year-on-year spike in new businesses joining the platform, more than trebling year on year, with the number of new start-ups growing consistently each month during lockdown.

eBay Inc. (Nasdaq: EBAY) is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Our portfolio of brands includes eBay Marketplace and eBay Classifieds Group, operating in 190 markets around the world.

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